Shipping

Most products are held in stock. Duckaway Breastfeeding Covers are made to order and will be dispatched within 2 to 5 working days of the order. All other products will be dispatched once payment has been received.  Any orders containing backordered products will be dispatched once backorder has arrived otherwise another courier charge will be made.  Please contact us if you need something urgently.

Delivery charges

If orders are paid for my 6pm they will be dispatched the following day via Poste Haste, Castle Parcels or New Zealand Couriers within New Zealand.  All rural delivery will be sent through either the fore-mentioned or NZ Post.

Delivery prices are subject to change without notice

Shipping costs are calculated per order and includes processing, packaging and courier costs.

International orders

We can ship internationally, however please contact us before placing your order to receive a cost for shipping. Sorry we do not accept bank transfer for international orders, credit cards only.

You can contact us on info@ducktwaddle.com

Returns Policy

Returns due to faulty goods. All products are produced to a high quality however some goods could be faulty for whatever reason. When you receive your goods please fully inspect them and report any faults within 10 days of delivery. NO CLAIMS WILL BE ENTERED INTO AFTER THIS PERIOD. We will assess the claim and the fault. Any Duckaways must be returned, unused, unwashed and returned with original packaging. Please adhere to washing instructions on packaging. If incomplete or found to have been used they will not be replaced or credited. For all other products: These must be returned at your own expense to be assessed and returned to supplier for a refund.  If the faulty was a manufacturing fault the product will be replaced.

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