Contact

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5 thoughts on “ Contact

  • Courtney
    Courtney
    August 2, 2016 10:18 am

    Hi, i placed an order on the 25th order number 8724 (i screen shotted the confirmation) the money went out, but i have never received a confirmation email. I thought this was strange so looked at my screen shot and now i see items are on back order.!!.. will i be getting an email with a estimated time or anything?? i checked online and as you place the order it doesn't tell you items are on back order until order has been placed. Please let me know what is happening. Thank you

    • ducktwaddle
      ducktwaddle
      August 2, 2016 11:42 am

      HI Courtney, so sorry that you never received an automated response about the backorder, will check out why this never happened. The storage bags were selling out fast at that special price so we have had to order some more in from overseas. To keep this price down and affordable they take about 3 weeks to come, which is stated on our website. Hopefully they will be here next week and you will receive a 'completed order' email and then an email with your tracking number in it. Any problems please don't hesitate to contact me on info@ducktwaddle.com. thanks Lisa

      • Courtney
        Courtney
        August 3, 2016 6:33 pm

        oh fantastic, thank you for letting me know :)

  • Natalie
    Natalie
    July 26, 2016 4:14 pm

    Hi, im trying to order some of the snip snap lids, but it keeps saying my card is declined, there are plenty of funds available, do you know why this would be happening? thanks

    • ducktwaddle
      ducktwaddle
      July 26, 2016 5:32 pm

      Hi Natalie, I was just about to reply when I saw you changed your order to bank transfer. Sorry you've had issues using your credit card. you may need to contact your bank as no one else has had any issues and I've processed over 100 orders via our payment system since the weekend. I'll send you order as soon as the money appears in our account. Thanks Lisa

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